Download these 36 Free Service Level Agreement Templates a.k.a. SLA Templates to assist you in drafting your own Service Level Agreement effectively.
SLA or Service Level Agreement Is a legal commitment of service provider and a customer. This is basically, the legal binding between service provider and the person who is receiving services. The key elements of a good Service Agreement includes the responsibilities of both parties, quality and even the availability between client and the person who is rendering the services.
The core objective is that, both parties should know each other’s rights and obligations clearly. This agreement should be between two parties but, third party can also involve to support the contract in particular cases where 3rd party security is required. You shall mention job description, rewards and penalties during the service period as well.
There are no download items matching this category criteria.
Service Level Agreement Guidelines
In 1988s, Service Level Agreement was used for the very first time but, now a days its almost require by every employee or employer. This type of Service Agreement is useful to maintain the quality among both parties to get desired result. Basically, this is the comparison between the internal services provider, and the external services provider also. The output is basically, the result of the person who is proving services.
There are many types of Service Level Agreements. In the customer based SLA there would be customer group and to determine which kind of services they will require. While in an organization you will see SLA between the supplier and organization while making finance system, payroll and billing system as well. In the service based SLA, you will see there will be agreement between the customer and the person who is proving services. For example: A person who is providing routine services and he can even offer some other maintenance services also. In the multi-level SLA services would be same but, customers will be different.
Preparing Service Level Agreement
In the SLA Agreement you will see there should be mentioned the type of service that should be provided. If you are providing specific services and additional service that should be mentioned. You shall mention the desired performance, and the reliability also. A good service should be provided at the minimum interruption. If the customer will demand something than, response him effectively should be mentioned. This is also very important to mention monitoring process and to report service process also. This component will describe how you will run the inspection process as well. You shall also mention the procedure as how you will perform and report about your services. In the retort time frame you have to investigate about the issues.
Other Key Points in Service Level Agreement
In the Service Agreement you will see there must be mention the date of agreement and the name of person who is receiving services and the person who is receiving services as well. If both parties want to impose some conditions than state them clearly in the official draft of SLA. The address and proper signatures are necessary at the bottom of the signature.